SSL Frequently Asked Questions (FAQ)

Start by getting familiar with the basics of SSL

What is SSL ?

SSL is the backbone of our secure Internet and it protects your sensitive information as it travels across the world’s computer networks. SSL is essential for protecting your website, even if it doesn’t handle sensitive information like credit cards. It provides privacy, critical security and data integrity for both your websites and your users’ personal information


Frequently Asked Questions

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What is an SSL certificate?

SSL means Secure socket layer and it is a security protocol. The SSL certificate is a signature that works digitally to encrypt data that is being sent between servers and browsers.

What Protocol SSL Certificates Use?

They use for HTTPS – Hypertext Transfer Protocaol Secure Port Number: 443, for FTPS: File Transfer Protocol Secure Port Number :990. So you need to open port 443 on your firewall after installing the SSL certificate so that it works correctly.

Who Needs SSL Certificates?

If you have a site where you need your visitors to send data, then you will need an SSL certificate. This would include e-commerce sites, webmail, online trading websites, online data transfer websites, private content websites, email programs, online shopping carts or money transfer websites.

Why are SSL certificates used?

An SSL certificate secures any data that is being transferred on intranets and the Internet. It encrypts the data to make it safe and so it is used to protect peoples secure data.

What are 1024/2048 bit CSR Keys?

While generating a CSR from your website or domain 1024 level encryption is used. This CSR key is decrypted when the SSL is enroled and issued. The 2048 bit CSR is a more advanced level of encryption which is used on EV SSL certificates.

What Types of Encryption is used by SSL Certificates?

128 and 256 bit encryption is used by SSL certificates

What is a Wildcard SSL Certificate?

With a wildcard SSL certificate, it is possible to secure a selection of subdomains with just the one certificate. This means that you can have many different things before and they will all have the security coverage.

What is a Free Trial SSL Certificate?

Free certificates are only offered on a local usage basis. They are therefore not recommended in most cases. Paid SSL certificates have the added benefit of coming with an insurance warranty.

What information has to be supplied to get an SSL Certificate?

This will depend on the type of SSL certificate that you require. Most will need the CSR, contact name, companies contact details and domain approval email address.

What is an EV SSL Certificate ?

This is an Extended validation SSL certificate and does not only verify the domain but also the business as well. This means that business paperwork has to be sent on the application and it takes longer to issue it. However, it provides extra security and turns the address bar green which means that customers can automatically see that the site is safe.

What is a CSR Key and How do I get one?

A CSR key is a certificate signing request. This has to be created by you as it needs to be unique. You can use your domain to create one and there is an online CSR generator on this website that you can use to get one.

How to Generate a CSR Key?

The process for generating a CSR key depends on the control panel and web server being used. Check on the technical support page for more detail on how to do it.

How is Business Identified verified?

You will need to submit business license documents to prove the identity of your business. This will be checked out by the certificate authority team who will check the countries government website and public details and phone you up to make sure you are the correct person.

What is an SSL site seal?

This is a logo that is provided for free. This shows to site visitors that the site has been secured by an SSL certificate. There are different types of seal.

How Long Does it Take to Issue an SSL Certificate?

A domain verified SSL certificate could be issued within ten minutes. Other certificates take longer though, due to the more detailed verification process. Check the details of each product to find exactly how long it will take.

How does SSL make my web site more trustworthy?

An SSL certificate contains verified information about the website it secures to help users confirm that they are communicating with your website. Extended Validation is the industry’s highest standard of verification and provides the most visible assurance to users: the address bar turns green in high-security browsers.

What does browser compatibility mean?

When a browser or operating system encounters an SSL or code signing certificate, it checks to make sure that the certificate is valid and trusted. An SSL certificate is trusted if it is signed by a “trusted” or pre-installed root certificate.

What is a public/private key pair?

Encryption is a mathematical process of coding and decoding information. Each SSL Certificate contains a public/private key pair: a private key with the code and a public key used to decode it. The private key is installed on the server and never shared with anyone. The public key is incorporated into the SSL certificate and shared with web browsers.

How can I get the Green Bar for my website?

An Extended Validation (EV) SSL Certificate is only the certificate that provides the Green Bar. 

How long are your SSL certificates valid for?

Comodo SSL Certificates are offered from 1-2 years, depending on which certificate is ordered. Comodo’s EV certificate can be issued for a maximum two years and DV & OV Certificate can be obtained for up to 2 years.

What Are The Different Types of SSL Certificates?

There are three types of SSL Certificate available today; Extended Validation (EV SSL), Organization Validated (OV SSL) and Domain Validated (DV SSL). The encryption levels are the same for each certificate, what differs is the vetting and verification processes needed to obtain the certificate and the look and feel of in the browser address bar.

Why you should not use free ssl ?

Major companies rarely trust free SSL-certificates. And free certificates are not suitable for sites which take payments. Free certificates are issued often only to verification by domain. Such certificates are not available for Code Signing, EV, etc. which vastly limits their use. Also, despite the general availability of free certificates, some services are still paid.